Frequently asked questions
Pilgrim transfer questions, answered clearly
Practical answers about booking, payment, airport pickup, luggage, family travel and confirmation.
Useful before you book
Questions and clear answers
Is my transfer confirmed as soon as I pay?
No. Payment secures your provisional request. Your booking is confirmed only after the Hajj Umrah Taxi team checks the journey and sends confirmation.
Can I enter my flight details?
Yes. Airport journeys collect the flight number, date and arrival or departure direction. Live flight tracking is not currently promised.
Can I book for my parents or another family member?
Yes. Use the traveller details required for the journey and keep the booking contact available for updates. Tell support about mobility or meeting-point needs.
How do I choose a vehicle for a family or group?
Search with the full passenger and luggage totals. Results show suitable capacity; the booking team still reviews the final journey before confirmation.
Can I request a wheelchair-friendly journey?
Tell us the chair type, whether the passenger can transfer to a seat and any assistance required. Suitable transport is subject to explicit booking confirmation.
Where will I meet the driver at the airport?
The confirmed booking instructions will identify the meeting process. Airport rules and terminal arrangements can change, so follow the latest message attached to your booking.
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