Using the website

We aim for keyboard-operable navigation, visible focus, labelled forms, readable contrast, meaningful headings, responsive layouts and status messages that do not rely on colour alone. Automated and human checks are included in release testing.

Tell us what the journey requires

Before payment, disclose wheelchair or mobility-aid dimensions, transfer ability, medical equipment, assistance animal, child-seat needs, boarding limitations and the number of companions. This allows a suitable service to be reviewed rather than assumed.

Vehicle suitability is confirmed, not implied

A large luggage capacity does not automatically mean wheelchair accessibility, and a named model may be supplied as “or similar”. We confirm only the capability expressly accepted in the booking. If a safe suitable resource cannot be arranged, we will not knowingly confirm an unsuitable vehicle.

Reasonable communication support

Customers can identify a language preference, booking representative, traveller and emergency contact. Essential booking information should remain available in a durable message or dashboard record.

Report a digital barrier

Email support@hajjumrahtaxi.co.uk with the page, device or browser, what you were trying to do and the format or adjustment needed. Do not include passwords or card details.

Continuous improvement

We prioritise barriers that prevent searching, account access, checkout, booking management or urgent contact. Third-party payment and mapping interfaces are also monitored, although their underlying platform is controlled by the provider.

Business contacts

Offices and information contact

United Kingdom registered office

20 Wenlock Road, London N1 7GU, United Kingdom

Saudi administration office

Zahran Business Centre, Building A, Prince Sultan Street, 12th Floor, As Salamah, Jeddah 21464, Saudi Arabia

Information Officer

Mohammad Shuaib Sakunder — support@hajjumrahtaxi.co.uk

Last reviewed: 23 July 2026

Useful before you book

Questions and clear answers

Does every vehicle take a wheelchair?

No. Give the dimensions, whether it folds and whether the passenger can transfer, then wait for the specific suitability confirmation.

Can someone book for me?

Yes. Record whether the account holder is travelling and provide the traveller’s reachable contact and consented assistance information.

Accessibility commitment. The public websites are being developed toward WCAG 2.2 Level AA and will be tested before launch.

Accessibility statement

Using the website

The responsive pages are designed for keyboard navigation, zoom, screen readers, visible focus, reduced motion and touch use. Booking fields use visible labels and errors are announced without relying on colour alone.

Journey accessibility requirements

Website accessibility does not itself guarantee an accessible vehicle. Tell the Hajj Umrah Taxi team about wheelchair type, transfer ability, mobility aids, assistance and boarding needs before confirmation so suitability can be explicitly reviewed.

Known limitations

Third-party maps, payment interfaces and externally supplied documents may have separate accessibility behaviour. We will record and address verified barriers within our control.

Report a problem

Email hello@saudicabco.com with the page, task, device or assistive technology used and a description of the barrier. Do not include passwords or payment credentials.

The next stage can be simple

Plan the road journey around your pilgrimage.

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