More than 24 hours before pickup

A cancellation approved more than 24 hours before the Saudi Arabia pickup time normally receives a full refund to the original payment method.

Within 24 hours of pickup

The standard cancellation fee is 10% of the booking value when cancellation is requested within 24 hours of pickup. The applicable fee is recorded at checkout and may be changed for a future booking before acceptance.

No-show or journey already started

A missed pickup or cancellation after the journey has begun is not automatically refundable. The booking team reviews the driver record, communications and exceptional circumstances before deciding any payment outcome.

If we cannot fulfil the confirmed service

Where we cannot provide the confirmed class and capacity and no suitable like-for-like vehicle or free upgrade is accepted, the customer is entitled to a full refund.

Refund timing

Approved refunds are sent to the original payment method. We record them promptly, but the card provider or bank controls when the funds appear.

Pre-launch policy draft. Cancellation windows, charges, refund timing and supplier rules require final commercial and legal approval before live charging.

Cancellation and refund policy

Before confirmation

A successful payment creates a paid request awaiting the Hajj Umrah Taxi team review; it does not automatically confirm transport. If booking team cannot accept the request, the payment outcome and refund process will be recorded against the booking.

Requesting a change or cancellation

Use the booking management area or contact the Hajj Umrah Taxi team with the booking reference. A request is not completed until its updated status is shown in the booking record or confirmed in writing.

Approved refunds

Approved refunds are returned through the original payment route where supported. Provider and banking times may affect when the amount appears. The booking record will show the refund status separately from the journey status.

No-shows, waiting and material changes

Final rules for late arrival, waiting, missed pickup, inaccurate passenger or luggage information and material route changes will be stated in the accepted booking terms before live use.

Contact

Send the booking reference and a short explanation to hello@saudicabco.com. Never email card numbers or banking credentials.

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