Privacy and Cookies

Privacy and Cookies Policy for HajjUmrahTaxi.co.uk

Last Updated: 18/05/2025

This Privacy and Cookies Policy describes how HajjUmrahTaxi.co.uk (the “Website,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our Website, use our services, or interact with us. It also details the types of cookies we use and how you can manage your cookie preferences.

We are committed to protecting your privacy and ensuring the security of your personal information. Please read this policy carefully to understand our practices.

1. Who We Are

HajjUmrahTaxi.co.uk is a website operated by Tawheed Club Limited located at House of Hayat, Prospect Street, Bradford, BD18 2ET. We provide information and booking services for Hajj and Umrah tours and taxi services.

2. What Personal Information We Collect

We may collect and process the following categories of personal information about you:

• Contact Information: This includes your name, email address, phone number, postal address, and any other contact details you provide when you make an inquiry, request a booking, or contact us.
• Booking Information: If you make a booking through our Website, we will collect information necessary to process your booking, such as travel dates, number of passengers, pick-up and drop-off locations, flight details (if applicable), and any specific requirements you may have.
• Payment Information: When you make a payment, we collect necessary payment details, which may include your credit/debit card information or other payment method details. Please note that payment processing is often handled by secure third-party payment processors (like Stripe), and we do not directly store your full credit/debit card details on our servers.
• Usage Data: We collect information about how you use our Website, including the pages you visit, the links you click, the time you spend on our Website, your IP address, browser type, operating system, and referring website addresses. This information is often collected through cookies and similar tracking technologies.
• Communication Data: We may keep records of our communications with you, including emails and other correspondence.
• Marketing Preferences: We collect information about your preferences for receiving marketing communications from us.
• Account Information: If you create an account on our Website (if applicable), we will collect your username and password, as well as other information associated with your account.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To Provide and Manage Our Services: To process your bookings, arrange your transportation and tours, and fulfill our contractual obligations to you.
• To Communicate with You: To respond to your inquiries, provide booking confirmations, updates, and other relevant information about your travel arrangements.
• To Personalize Your Experience: To tailor our Website content and services to your preferences and interests.
• To Improve Our Website and Services: To analyze Website usage data to understand how users interact with our Website and to identify areas for improvement.
• For Marketing Purposes: With your consent where required, we may send you promotional emails and information about our services and offers that may be of interest to you. You can opt-out of receiving marketing communications at any time.
• For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, or government requests.
• For Security and Fraud Prevention: To protect our Website and services from fraud, unauthorized access, and other illegal activities.
• To Process Payments: To securely process your payments for bookings.
• To Provide Customer Support: To assist you with any issues or questions you may have.

4. How We Share Your Personal Information

We may share your personal information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Website, processing payments (e.g., Stripe), conducting analytics (e.g., Google Analytics, Sourcebuster), sending emails, and providing other services. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Travel Operators and Partners: To fulfill your bookings, we may need to share your information with local transportation providers, tour operators, and other partners involved in delivering the services you have requested.
• Legal Authorities: We may disclose your personal information to legal authorities if required to do so by law or in response to a valid legal request, such as a court order or subpoena.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your personal information becomes subject to a different privacy policy.
• With Your Consent: We may share your information with third parties if you have given us your explicit consent to do so.

5. Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and personalize content. Cookies are small text files that are placed on your device when you visit a website.

We use the following types of cookies:

• Necessary Cookies: These cookies are essential for the operation of our Website and enable you to use its features, such as accessing secure areas and making bookings. Disabling these cookies may affect the functionality of our Website.

  • wpEmojiSettingsSupports (hajjumrahtaxi.co.uk, session): Determines if your browser can display emojis properly, ensuring correct visual presentation.
  • m (m.stripe.com, 1 year 1 month 4 days): Used by Stripe for fraud prevention by identifying the device used to access the website.
  • __stripe_mid (.hajjumrahtaxi.co.uk, 1 year): Sets a unique session identifier to recognize users across different sessions for Stripe.
  • __stripe_sid (.hajjumrahtaxi.co.uk, 1 hour): Sets a unique session identifier for a single session for Stripe.

• Analytics Cookies: These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. We use this information to improve our Website and services.

  • _ga_ (.hajjumrahtaxi.co.uk, 1 year 1 month 4 days):* Google Analytics cookie used to store and count page views.
  • _ga (.hajjumrahtaxi.co.uk, 1 year 1 month 4 days): Google Analytics cookie that calculates visitor, session, and campaign data and tracks site usage. It stores information anonymously and assigns a random number to recognize unique visitors.
  • sbjs_migrations (.hajjumrahtaxi.co.uk, session): Sourcebuster cookie used to identify the source of a visit and store user action information for enhancing the visitor experience.
  • sbjs_current_add (.hajjumrahtaxi.co.uk, session): Sourcebuster cookie used to identify the source of a visit and store user action information for enhancing the visitor experience.
  • sbjs_first_add (.hajjumrahtaxi.co.uk, session): Sourcebuster cookie used to identify the source of a visit and store user action information for enhancing the visitor experience.
  • sbjs_current (.hajjumrahtaxi.co.uk, session): Sourcebuster cookie used to identify the source of a visit and store user action information for enhancing the visitor experience.
  • sbjs_first (.hajjumrahtaxi.co.uk, session): Sourcebuster cookie used to identify the source of a visit and store user action information for enhancing the visitor experience.
  • sbjs_udata (.hajjumrahtaxi.co.uk, session): Sourcebuster cookie used to identify the source of a visit and store user action information for enhancing the visitor experience.
  • sbjs_session (.hajjumrahtaxi.co.uk, 1 hour): Sourcebuster cookie used to identify the source of a visit and store user action information for enhancing the visitor experience.

• Functional Cookies: These cookies enable our Website to provide enhanced functionality and personalization.

  • G_ENABLED_IDPS (.hajjumrahtaxi.co.uk, 1 year 1 month 4 days): Used by Google for Google Single Sign-On functionality.

• Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

  • NID (.google.com, 6 months): Set by Google for advertising purposes, including limiting ad frequency, muting unwanted ads, and measuring ad effectiveness.

6. Managing Your Cookie Preferences

You can control and manage your cookie preferences in several ways:

• Browser Settings: Most web browsers allow you to manage cookies through their settings. You can usually block or delete cookies, and set preferences for how cookies are handled by websites. Please refer to your browser’s help documentation for instructions on how to manage your cookie settings.
• Website Cookie Banner: When you first visit our Website, you should see a cookie banner that allows you to consent to or reject non-essential cookies. You can usually adjust your preferences through this banner.
• Third-Party Tools: There are also third-party browser extensions and tools available that can help you manage your cookie preferences.

Please note that if you disable certain cookies, it may affect the functionality and user experience of our Website.

7. Your Rights Regarding Your Personal Information

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights regarding your personal information, including:

• The Right to Access: You have the right to request access to the personal information we hold about you.
• The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• The Right to Erasure (“Right to be Forgotten”): In certain circumstances, you have the right to request that we delete your personal information.
• The Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• The Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• The Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
• Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• The Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before responding to your request.

You also have the right to lodge a complaint with a supervisory authority, particularly in the UK (the Information Commissioner’s Office – ICO), if you believe that we have not complied with data protection laws.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, secure servers and access controls. However, please note that no method of transmission over the internet or method of electronic storage is completely secure.

9. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

11. Children’s Privacy

Our Website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy and Cookies Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Last Updated” date at the top of the policy. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy and Cookies Policy or our data practices, please contact us at:

Email: Bookings@hajjumrahtaxi.co.uk Phone: +44 07449 471335 Address: House of Hayat, Prospect Street, Bradford, BD18 2ET.

We are committed to addressing your concerns and ensuring the privacy of your information.