Our Booking Policy

Booking Your Pilgrimage Journey with HajjUmrahTaxi.co.uk

Welcome to the HajjUmrahTaxi.co.uk booking page. We are dedicated to providing you with a seamless and stress-free experience as you plan your sacred journey. Please read the following information carefully before proceeding with your booking. By making a booking through our website, you agree to be bound by the terms and conditions outlined below, as well as the specific terms and conditions associated with the individual service or product you are booking.

1. Booking Process:

• To make a booking, please carefully select your desired service or product from our listings.
• Follow the on-screen instructions to provide the necessary information, including passenger details, travel dates, times, and any specific requirements.
• You will have the opportunity to review your booking details before proceeding to payment. Please ensure all information is accurate.
• Once you have reviewed your booking, you will be directed to our secure payment gateway to complete your payment.
• Currency Conversion: For your convenience, our website may display prices in currencies other than our base currency (GBP). Please note that these displayed prices are indicative and are converted based on the governing banks’ base exchange rate plus a small premium to cover currency conversion fees and processing costs. The final amount charged to your payment method will be in our base currency (GBP) and may vary slightly from the initially displayed converted amount due to fluctuations in exchange rates at the time of processing.
• Confirmation: Your booking is only considered confirmed once full payment has been successfully processed and the relevant vendor has confirmed the availability of the service or product. This confirmation process can sometimes take up to 24 hours. You will receive a booking confirmation email with further details once your booking is finalized.
• Urgent Bookings: For bookings required for the same day or the next day, we strongly advise you to contact our customer support team directly via phone or email to ensure immediate processing and confirmation. Online bookings for such urgent requests may not be processed in time.

2. Travel Documentation:

• To streamline your booking process and ensure a smooth travel experience, certain services may require the upload of travel documentation (e.g., passport copies, visa details).
• If required for your booking, you will be notified after your initial booking is made.
• You can securely upload the necessary documents by creating an account or logging into your existing account in the “My Account” section of our website.
• Please ensure that all uploaded documents are clear, valid, and match the information provided during the booking process. Failure to provide the required documentation in a timely manner may affect your booking.

3. Cancellation Policy:

• We understand that unforeseen circumstances can sometimes lead to the need for cancellation. However, please be aware that different services and products listed on our website are provided by various vendors and therefore have different cancellation terms and conditions.
• It is your responsibility to carefully read and understand the specific cancellation policy outlined in the individual listing before making a booking. These policies will detail any applicable charges, deadlines for cancellation, and potential refund eligibility.
• Our General Cancellation Fee: While we always strive to be fair and understanding, HajjUmrahTaxi.co.uk reserves the right to charge a 20% cancellation fee on all bookings. This fee helps to cover administrative costs and potential losses incurred due to cancellations.
• Waiver of Cancellation Fee: We will make every effort to avoid applying the 20% cancellation fee in situations where no significant loss has been incurred by our business due to the cancellation. The decision to waive this fee is at our sole discretion and will be assessed on a case-by-case basis.
• Cancellation via “My Account”: For some bookings, you may have the option to cancel directly through the “My Account” section of our website, provided the cancellation is made within the timeframe specified in the individual listing’s cancellation policy.
• Bookings That Cannot Be Cancelled Online: Please note that not all bookings can be cancelled through the “My Account” section. If the online cancellation option is not available for your specific booking, you will need to contact our customer support team directly to request a cancellation.

4. Amendments to Bookings:

• Requests for amendments to existing bookings (e.g., changes in dates, times, or passenger numbers) are subject to the terms and conditions of the specific service or product booked and the discretion of the vendor.
• Amendment requests may incur additional charges. Please contact our customer support team as soon as possible if you need to make any changes to your booking. We will do our best to accommodate your request, but we cannot guarantee that all amendments will be possible.

5. Pricing and Payment:

• All prices displayed on our website are in Pound Sterling (GBP) and are inclusive of any applicable taxes unless otherwise stated.
• We accept various forms of payment as indicated on our payment page.
• We reserve the right to change our prices at any time, but price changes will not affect bookings that have already been confirmed.

6. Liability:

• HajjUmrahTaxi.co.uk acts as a booking platform for various travel services and products provided by independent vendors. While we carefully select our partners, we are not directly responsible for the provision of these services.
• Our liability is limited to the facilitation of bookings between you and the vendors. We are not liable for any loss, damage, injury, delay, or inconvenience arising directly or indirectly from the acts, omissions, or defaults of the vendors or any other third parties.
• We strongly recommend that you obtain appropriate travel insurance to cover unforeseen circumstances.

7. Governing Law and Jurisdiction:

• These booking terms and conditions are governed by and construed in accordance with the laws of England and Wales.
• Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Contact Us:

If you have any questions about our booking policy or need assistance with your booking, please do not hesitate to contact our customer support team:

Email: Bookings@hajjumrahtaxi.co.uk Phone: +44 07449 471335 Address: House of Hayat, Prospect Street, Bradford, BD18 2ET.

Thank you for choosing HajjUmrahTaxi.co.uk. We look forward to assisting you with your pilgrimage journey.